Welcome to the Adiba Ayu Return Policy. This return policy outlines guidelines and procedures for returning products purchased from our website. We strive to provide a satisfying shopping experience for our customers and understand that there are situations where products may need to be returned.

General Conditions

Products can be returned if they are still in their original condition, unused, and in undamaged original packaging. All returned products must be in a resalable condition and must include all accessories, price tags, and relevant parts.

Return Period

Customers can return products within 7 days from the date of product receipt. The return period may vary for specific products, as indicated in other shipping terms and conditions.

Products Not Eligible for Return

We will not accept returns for products damaged by the customer or damaged during the courier delivery process. Products not eligible for return will be made available for customer pickup or reshipment at the customer’s expense.

Return Process

To return a product, customers should contact our customer service via email at [email protected] or call +60 12 861 9887 within the specified period to receive step-by-step guidance on the return process. Product returns must be notified and approved by Adiba Ayu before sending the product back. Customers are responsible for the cost of returning the product.

Return of Damaged or Incorrect Products

If a product is received in a damaged or incorrect condition, customers should contact us within 3 days of receipt. We will process replacements or returns of damaged or incorrect products at no additional cost to the customer. All returns must be in good condition and in their original packaging, including the invoice. The invoice must be included for a full refund to be issued. No refunds will be issued if products show signs of use. No returns will be accepted after 30 days. Our warranty does not cover damage caused by the customer or damage during the courier delivery process.

Refund Process

Refunds will be processed within 5 days after we receive and inspect the returned product. Refunds will be made to the account used during the original purchase.

Exceptions

This return policy may be subject to specific exceptions, as stated during the purchase of certain products or in the shipping terms and conditions.

Changes to the Return Policy

Adiba Ayu reserves the right to make changes to this return policy at any time without prior notice. Customers are advised to review this return policy periodically for updated information.

If you have any questions about this return policy, please contact our customer service at [email protected] or call +60 12 861 9887. We hope you have a satisfying shopping experience at Adiba Ayu.